Frequently Asked Questions (FAQ) - PureTrim


on orders over $149

Frequently Asked Questions (FAQ)

How long have the PureTrim products been around?

The PureTrim products have been available since January 2018.

What are the PureTrim products based on?

The PureTrim products are based on the time-tested and proven principles of the Mediterranean diet.

Does PureTrim stand behind the quality of the products?

PureTrim products are manufactured with the purest ingredients available. That means no questionable animal products, gluten, dairy, whey, or soy will ever be part of our products. We also practice GMP (Good Manufacturing Practices) for all of our products.

What countries does PureTrim ship to?

PureTrim currently ships to 10 countries: USA, Canada, The Netherlands, Germany, England, Scotland, Wales, Ireland, New Zealand, and Australia.

When and where was PureTrim founded?

PureTrim was founded in January 2018 with its headquarters based in Mesa, AZ.

Can the PureTrim collection of products be taken simultaneously?

Yes, all of the products in the PureTrim collection can be taken at the same time and incorporated into your everyday life.

How do I use the PureTrim products?

Visit to learn how to specifically use each product in the PureTrim collection.

Who should not use the PureTrim products?

Children under 18 years of age, and women who are pregnant or nursing should not use the PureTrim products.Please take the products to your primary physician for approval if you are taking any prescription medications or being treated for any disease or illness.

Where are the PureTrim warehouses located?

Our warehouses are in Chandler, Arizona and Mississauga, Ontario, Canada.

What are the hours for Customer Support if I need assistance?

We are open from 7am-5pm Arizona Time to take orders and answer your questions via telephone at 1-800-692-9273, or via online chat at

Does PureTrim offer free shipping?

Yes! All regular orders placed on that are over $149 will receive FREE Standard shipping. Also, all AutoShip Home Delivery Subscription orders over $99 placed on will receive FREE Standard shipping.

How do I change my AutoShip order?

Log into and choose "Modify AutoShip" to update your AutoShip products, address, payment, ship method and frequency.

How do I obtain my PureTrim login and password?

Choose "Forgot Login or Password" on, or call Customer Service at 1-800-692-9273 to obtain your login and password to manage your orders.

How do I find out about PureTrim product promotions or specials?

The corporate office will send out a product promotion email to your email address on file to notify of any special offers. To update your personal information, log into

How much weight on average can someone expect to lose on the PureTrim system?

Weight loss results vary depending on the individual. For our in-house preliminary study, weight loss averaged 1-2 pounds per week. PureTrim must be used with a healthy diet and exercise for optimal results.

How can I stay on track with the PureTrim system so I can reach my health goals?

DownloadPureTrim Fit, our free health coaching mobile app. It will remind you throughout the day of when to take the PureTrim products that are personalized to your health goals. The app will also motivate you to stay consistent and help track your results.

Are the PureTrim products plant-based?


Are the PureTrim products Kosher?

The PureTrim TrimBars are certified Kosher.

Are the PureTrim products vegan?

Yes, all of the PureTrim products can be safely incorporated into a vegan lifestyle.

What do I do when I encounter a plateau in my weight loss?

Drink LOTS of water! 8-10 glasses a day is recommended.

What shipping methods does PureTrim use?

We ship your orders using Federal Express, USPS in the USA (as well as Internationally), and UPS and Canada Post for shipments within Canada.

Do the celebrities on the website get compensated for their testimonials?

All of the celebrities found on the PureTrim website are genuine fans of the PureTrim products and NOT paid endorsements.